FAQs

Your initial evaluation is 75 minutes, giving us plenty of time to hear your story and understand the whole picture.We’ll talk about your symptoms, health history, concerns, and—most importantly—your goals and what you want to get back to doing. Your evaluation will be individualized to you and may include assessment of your movement, breathing, core function, strength, mobility, hips, spine, and other areas that may be contributing to your symptoms.I do not perform an internal pelvic floor examination during your first visit. I believe your first appointment is an opportunity to get to know you, understand your concerns, assess how your whole body is functioning, and begin building your individualized treatment plan.If an internal pelvic floor assessment may be beneficial, we’ll discuss it together and can incorporate it into a future visit. Internal assessments are never required and are always performed only with your informed consent and comfort.Your first appointment isn’t just an evaluation—we’ll also begin treatment and give you actionable steps to start moving forward.

Wear comfortable clothing that allows you to move freely. Athletic or exercise clothing is a great option, as your evaluation and treatment may include movement, mobility, strength, or exercise-based assessment.

No. North Carolina allows direct access to physical therapy, which means you can schedule an evaluation and receive physical therapy without first obtaining a referral from a physician. As a physical therapist, I also recognize when your symptoms may require care beyond my scope of practice. If I identify something that would be better addressed by another healthcare provider, I have a trusted network of physicians and other women’s health professionals I can refer you to and collaborate with to help make sure you receive the care you need.Not sure if physical therapy is the right place to start? You can schedule a complimentary 15-minute consultation to talk through your concerns and determine whether Salt + Light Physio may be a good fit.

No. An internal pelvic floor examination is not required, and I do not perform one during your initial evaluation.If I believe an internal assessment could provide helpful information, we’ll discuss why it may be beneficial and what to expect before deciding together whether to include it in a future session. You are always in control of your care, and consent is ongoing throughout every appointment.

Every woman and every situation is different. The number and frequency of visits will depend on your symptoms, history, goals, and response to treatment. Remember, it takes decades to get where you’re at now, so recovery takes time, consistency and action. I typically see my patients 10-12 visits over 3-6 months depending on their symptoms and medical history.We’ll discuss your recommended plan of care and continue adjusting it together as you progress.

Salt + Light Physio is a private-pay practice and does not bill insurance directly. Full payment is due at the time of service. If your plan includes out-of-network physical therapy benefits, a superbill can be provided upon request for you to submit to your insurance company for possible reimbursement. We accept CareCredit, a healthcare credit card that lets eligible patients pay for visits over time. Approval and financing terms are determined by CareCredit. If interested, please ask us about using CareCredit before your appointment.

Yes. Salt + Light Physio accepts HSA and FSA cards for eligible physical therapy services.

Possibly. Reimbursement depends on your individual insurance plan and out-of-network benefits. Salt + Light Physio cannot guarantee reimbursement. You can contact your insurance provider before your first appointment to ask about your out-of-network physical therapy benefits and how to submit a superbill.

A superbill is a detailed document that includes information about the physical therapy services you received. If you have out-of-network benefits, you can submit the superbill to your insurance company to request possible reimbursement. Your insurance company determines whether and how much they will reimburse.

Yes. Dry needling may be incorporated into your physical therapy treatment when clinically appropriate. There is no separate add-on fee for dry needling or other treatment techniques used during your session.

Yes. Pelvic health physical therapy can support women throughout pregnancy for concerns including pelvic, hip, and low back pain, pelvic floor symptoms, exercise modifications, strength and movement, and preparation for postpartum recovery. Dr. Jenn is a certified Pregnancy & Postpartum Corrective Exercise Specialist (PCES) and will tailor your care to your symptoms, goals, and stage of pregnancy. You don't have to wait until after delivery to get support.

No. Postpartum recovery doesn’t have an expiration date. Whether you had your baby months or years ago, we can address current symptoms, movement concerns, and strength goals.